Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Showing 1 - 15 (of 442)

Jenna.L
Such genuine, friendly people.
I'll be honest I haven't bought a car from smallbone, however during the COVID-19 pandemic, me and my partner were looking for a car as a matter of urgency. He works as a paramedic and his van had just packed up! Desperate, I messaged a wonderful gentleman about purchasing a car on their site. He explained that even though they were unable to trade at the minute he would happily loan my partner a car free of charge to help us out !!
What a great company and the type of people you would have no issues with buying from! It is not very often that you come across such genuine, nice people nowadays! Thanks again Smallbone and Son I will definitely be around in the future when I'm looking to purchase.
Laura.W
Professional and friendly service with very reasonable prices. Any problems I have had with my car have been sorted promptly. I have bought two cars from this garage also over the last 8 years, and continue to return for my services and MOTs. Would highly recommend.
Mary.A
Having been let down by other garages I felt drawn to Smallbone and Sons given their great reviews online. My enquiry was dealt with efficiently and I went ahead and bought a great car for a reasonable price. No annoying faults or glitches found so far with the car and I have the reassurance with their Warranty that I can contact them with any concerns going forward. Thoroughly recommend this business. Completely stress-free with no false promises.
Abigail.P
I had a brilliant experience purchasing my new car from smallbones. Peter provided great advice and was very knowledgeable. I also got a good deal on trading in my old car with them. I've had my MOT and car service there for the past couple of years and have also been very impressed as well!
Ian.M
I found Martin (with whom arrangements were made) and his colleague, Peter (who delivered the vehicle), to be friendly, approachable and very helpful. It's refreshing not to be the subject of hard-sell techniques. Smallbone and Son's reputation for treating their customers with decency and respect is well-deserved
Gabrielle.A
I had a great experience Smallbourne and sons. The process of purchasing the car was straightforward and they kept me updated throughout. Peter the sales adviser went over and above to get the car to me despite train delays. The car was freshly sanitised and and I would definitely recommend them.
Louise.L
I began using Smallbone & Son for all aspects of my vehicle maintenance in about 2001 and always received an excellent, professional service and good value. They were recommended to me by neighbours in Bournville who said what a good service they provided. They sourced two of my vehicles for me, both of which I was really pleased with and again, I was very satisfied with the price of both. Despite living 14 miles away, my parents also became loyal customers of Smallbone's. I only stopped using Smallbone in 2018, and that was purely because when my last car needed replacing urgently, I knew which make and model I wanted as a replacement, and a specialist garage had the exact car I wanted, at the right price, available exactly when I needed it. Since then I have continued to use the specialist garage for maintenance as I have moved home, slightly further away from Smallbone. Other than that, I received 17 years of excellent service and would highly recommend them.
David.W
Excellent service and value for money
Gail.S
Smallbone were very patient, kind and the customer service was amazing, highly recommend to all
Sarah.F
Brilliant service. Extremely friendly. Good communication. A happy customer!
Liberty.P
Amazing team of people - couldn't thank them enough for my new car! I really do not have one bad thing to say about them! 100% would really recommend smallbone and sons to anyone who is looking for a new car.
Ian.B
When I asked around my neighbours to see if they could recommend a garage everybody said Smallbone & Son so I reckoned they must be pretty good. It turns out they are. I must have been going to them for around twenty years now and I have never been disappointed. Their technical skills and their customer service are second to none
Natalie.G
I recently bought a second hand Vauxhall Agila from Smallbones. The service was wonderful. The car was reasonably priced and in very good condition. I have had the car for about 6 months now and am very happy with it. I will be taking it to Smallbones when it is due for its service as I trust they will do a good job.
Greg.P
All round great service! Excellent mechanics. Sound cars for sale. Very trustworthy.
Nicki.O
We have been using Smallbone garage for a number of years now for MOTs repairs etc and wanted to buy our son his first car. Smallbone was our first choice. Martin was really helpful in sourcing the perfect car for us at a price to suit our budget. We were able to view it and have a test drive and it was delivered to our door the night before the big birthday! First class service as always and highly recommended. Martin and his team couldn't be anymore helpful or accommodating. Thanks guys!!