Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Showing 16 - 30 (of 312)

Callum.M
Bought my VW Scirocco from Smallbone in January 2020. Very impressed with the service! I am 22, this is my third car and never have I ever dealt with the level of service and customer care that Smallbone provided. Not only in the car industry but in any retail industry. Really friendly close nit family run business who go above and beyond there job roles and will not rest untill the customer is satisfied. Will definitely be going back in a few years when my VW has ran its course. I would highly recommend anyone to at least check them out and see what they can offer you. Thanks again! I wish you and the team all the best. Callum
Susan.H
Decided to buy car on a Sunday, was on my drive on Tuesday. Good choice of cars. Friendly, helpful and prompt.

Trevor.W
excellent service from Smallbones, and a beautifully prepared used car . First purchase for several years.

Ceinwen.H
Very helpful and considerate with high quality service personally as well as mechanically
Lisa.B
The best sales experience when buying a car I've ever had, the staff extremely friendly helpful and polite, The process was effortless I'd defiantly recommend and buy from these guys again

D.Cornford
We've used Smallbones for over 20 years now. They are reliable and helpful. Would recommend them to friends - can't say more than that!
Lisa.D
Had fantastic experience from this company from start to finish Made the whole experience enjoyable , and easy ,would highly recommend to purchase off this company
Elizabeth.K
Really helpful and personal experience. Reassuring and not pushy, and helped with everything I didn't understand in an honest way
David.H
buying a car can be a stressful business but I found the whole process very simple and straightforward. The manager was helpful and willing to give me all the information I needed once I had made my decision. Having bought cars before from Smallbones I know that they have a good reputation , and the cars they stock are in good condition.
Kate.J
Smallbone and Son just fantastic. Fabulous car dealers and fantastic car selection. Nothing is too much trouble and they cannot do enough for their customers. Reassurance, advice, on the spot repairs if they are able to do this. Just fabulous would not go anywhere else they are the creme de la creme simply the best in the business.
Martin.W
It was a pleasure to deal with Smallbone & Sons. The car was very well presented to a high standard, fully serviced & will one years MOT. I would recommend if you see something you like and don't live local, make the journey, you won't be disappointed. The family are proud of their heritage, so you can rest assured you are dealing with a quality garage that really cares about their service and reputation.
Martin.W
It was a pleasure to deal with Smallbone & Sons. The car was very well presented to a high standard, fully serviced & will one years MOT. I would recommend if you see something you like and don't live local, make the journey, you won't be disappointed. The family are proud of their heritage, so you can rest assured you are dealing with a quality garage that really cares about their service and reputation.
Jaqueline.W
I used the website to see a range of cars. I visited the dealers, took a test drive and decided to buy. The finance option was a great help and all paperwork was managed efficiently. The car was well presented with no hard sell.
Ian.G
I purchased a used vehicle from this retailer and found this to be a very straightforward process. The vehicle was exactly as described in their listing, and everyone I dealt with was polite and genuinely helpful. The vehicle was well prepared for handover and all documentation was in good order. Would happily purchase from here again.
Philip.A
Having just written a long and positive review and slipped finger lost it, I must start again. My experience with Smallbone and three of it's team was the best of any in my long time of buying a car for my personal use. Honest, knowledgeable, friendly and totally customer service oriented. The vehicle I bought, a 10 year old MUV, with a low mileage was fully serviced and valeted as well as having a full years MOT. Every assistance and advice was given to me by the team and more than enough fuel, to get me home and through my first few days. No wonder Smallbone has won Car Retailer of the Year ( 50 cars) yet again. I only wish that I had discovered them much earlier in my car buying history: they can be assured that I shall be using them again. Thank you Smallbone