The whole experience of buying my car from Smallbone was excellent. There was no pressure and no sales push. I reserved a car online. Visited the next day, took the vehicle for a test drive, had a conversation with Martin and committed to buy. The care taken in preparing the vehicle before collection was exceptional. In fact I’d say they went beyond in rectifying a couple of items before I picked it up today. I was kept informed of preparation progress.
Smallbone have a wide stock of decent, good quality used vehicles. Their customer service and attention to detail is to be applauded. I recommend them.

Mark.D

A few weeks ago I was looking to buy first car for my son, I found Smallbone & Son Cars, I checked the reviews and purchased the car. This reviews are real, this people are really trustworthy, friendly and they are selling you a good car. Well done guys.

Alex.N

A brilliant place to a buy a car, highly recommend. The guys here couldn't do enough for me, topped me up with a full tank of petrol for my long journey home, fixed a small issue that was missed when I collected the car. Nothing was too much. Will be buying my future cars from here. Special thanks to Matthew (and Martin!).

Emma.S

Service was outstanding.

Mark.M

Smallbone is a highly trustworthy dealership. Martin and the team provide an excellent service. It's our 2nd car from here and I highly recommend them to family and friends.

Cory.T

We've bought from them before always pleasant and helpful and good to do business with. Definitely recommend them

Nigel.C

Quick, direct, honest. Excellent family-owned business since 1929

Eugene.D

Incredible as always! Martin remembered me and even what I studied! Just went in to browse and walked away with the perfect first car. Popped in to ask for advice about tyres and got a free tyre repair kit replacement!

Gabrielle.D

We have purchased quite a few used cars through Smallbones and have always received excellent friendly service with any minor warrantee back up needed promptly and readily provided. It’s a family business which cares about its reputation and has always treated us well.

We work by asking them to source a particular make and model for us and are prepared to wait a short while for them to get the car we want. They keep us informed of progress and we are very happy with the prices we pay. They have always found us very sound vehicles that have given us years of good service.

We use them for vehicle servicing which is as good a service as their used cars business.

Paul.T

Everyone was very friendly. What needed to be done to my car was clearly and patiently explained to me. Always great service. I highly recommend!

Helen.B

I have been a Smallbone & Sons customer for 13 years, my sister is too, and my parents have been customers for as long as I can remember. They are always professional and friendly, have the car ready when they say they will, and keep you up to date while the car is with them. They make the time to explain any issues fully, and I have never had to return to them with issues after a service/repair. Thank you Smallbone :)

Lucy.F

I have used Smallbones for years and I couldn’t praise them enough for there professionalism, friendly service, excellent quality and price. Martin is always a great help with any new car purchase or enquiry and Vincent and the lads are just amazing with car maintenance and service. I would 100% recommend them to anyone.
Thank you guys for always looking after me and my vehicles!

Mark.J

Thé service at Smallbone and Son is always exceptional. We have relied on them for years for new (to us) cars and services, MOTs etc. We have never had an issue with them, the prices are reasonable and the y are always very friendly. We would recommend them to anyone

Louise.D

Exchanging my car for one on sale from Smallbone’s was easy and a very comfortable service no stress at all.

There was no pressure at all really honest conversations.

They answered all my questions leading up to the exchange.

Simon.R

Excellent and honest service. Cheerful staff and always trying to be as flexible as possible for the customer.

Richard.B

This is the FIFTH car that we’ve bought from Smallbones over the years and have always had excellent service. When thinking about buying our new car, this was always, hopefully, going to be our first choice. Smallbones are a family-run business, and we always feel like we’re being treated like, ‘one of the family’! Really happy with our new car (Skoda). Thank you again to all who helped!

Joe.S

Excellent customer service, highly professional, polite, and patient. I strongly recommend

Fouzia.C

I have been a customer for many years and have just bought my fourth car from them, which I am delighted with.
The process is very straightforward with absolutely no pressure to buy. Martin was on hand to answer any queries, and give advice if sought.
The after sales service is exceptional. I had two small issues which were taken seriously, fully investigated, and resolved immediately where necessary. Very many thanks to Martin and the team for all their help.

Rosemary.H

Fantastic local garage that family, friends and I have been using for many years - have always had great service both for MOTs, repairs and recently, buying a new vehicle. Excellent communication, trustworthy, friendly, reliable, and rooted in their history and in the local community. Highly recommended.

Chris.S

I bought a wonderful car last week from Smallbone and Sons. I was in urgent need of a car as mine had broken down and I have 2 children to ferry about. The car was on wonderful condition and they were super kind to deliver it to me as I was worried about driving in the snow. Thank you very much I am super happy with the car!

Catherine.M

We have been going to Smallbone since 2018 we have now had 4 cars for different members of the family and each one have been great. The service you get from the beginning to end I cannot fault and each person is friendly and greats you with a smile. The pictures around the office dating back nearly 100 years is nice to see and shows how good a family run business they are. We will definitely be going back and will continue to do so. Would highly recommend.

Jenny.C

Had a battery changed here after Xmas Martin and the guys are so friendly. Thing but helpful honestly can’t do enough for you and they won’t rip you off either

Shaun.S

Very transparent and informative, excellent service overall!

Joe.O

Friendly helpful professional
Highly recommend

Phillipa.S

Wonderful experience, Martin was friendly, professional and made the whole experience easy and hassle free.
I would recommend Smallbones to anyone looking for a reliable and trustworthy garage.

Anne.M

Made the process straightforward, gave assurances around the warranty, well established family business selling good quality vehicles at competitive prices, very approachable / friendly staff. Amidst the pitfalls and tricksters on the car market it feels great to deal with an organisation that is legitimate and trustworthy. Very impressed.

Gareth.B

Excellent from start to finish..had a couple of minor issues which were dealt with straight away.
Couldn't fault the customer service and good communication.
Would definitely recommend and very pleased with the whole experience.

Paul.N

I bought my car from this garage and had a great experience from start to finish. I was a bit worried about being pressured, but there was none of that at all—they were honest, patient, and talked me through everything clearly.

I’ve recently been back for some work on my car, and the service was just as good. The whole process was efficient and straightforward. Everyone I’ve dealt with has been amazing. Highly recommend!

Rebecca. W-M

I have used these guys many times for MOT, servicing and repairs, I have also bought a few cars from them. You won’t find better after sales service, they are exceptional and will always go above and beyond. Great guys to deal with.

Kevin.D

Brilliant and very easy to deal with
Car was immaculate when I picked it up and was extremely pleased with the service Matthew gave me
Thanks very much

Lee.P

We travelled up from South Wales in September to buy my Audi a1. Matthew was very helpful and friendly in the lead up to us visiting in Birmingham. He put our trust in us and we put our trust in him. He was able to get some minor cosmetic work completed on the car in time before we arrived. The outcome was perfect. I am so happy with my car, it was worth the travel. 5* thank you! :)

Jade.W

Excellent service once again
Another great car purchased

Mick.P

Very helpful and reliable

Sam.A

A friendly, knowledgeable & personal service provided by our local trusted business

Jan.S

We have been using Smallbones for several years now and their service is second to none. A friendly family firm where the customer comes first.

J.Scott

Absolutely fantastic . A great service from start to finish. I found my car on their website which was highly recommended to me anyway but on arrival the staff were so helpfull, never in anyway pushy with sales. Very helpful and friendly.

I would highly recommend this garage in every way.

The salesman Martin is so professional and welcoming they really are a hidden gem.

Now I have this car I would never think of anywhere else to get my car serviced in future or recommend for future sales.

Well done to them. Absolutely a great job x

Sophie.B

We have been using this garage for years. Excellent customer service, honest and trustworthy people who run it. I wouldn’t go anywhere else.

Naomi.P

I have only good things to say about Smallbone & Son Cars - their customer service is outstanding and the personal touch they provide goes a long way. They are professional, trust worthy and you know you are in safe hands. I would certainly recommend this friendly, local family business for all your motoring needs, whether that be the purchase of a car or maintenance/service/MOT. A great garage to have on your doorstep.

Catherine.C

Excellent quick and easy service. Very reliable, only sell really good quality cars for very reasonable prices.

William.L

A friend recommended Smallbone to me when looking for my first car, and it's clear why! They've been brilliant start to finish. When things didn't quite work out with the first car I was hoping to secure (it didn't pass their final checks), they communicated this clearly and helped me to find another. If anything, it just showed their integrity and the pride they take in what they do. Any questions/queries I've had since buying the car, the team at Smallbone have been happy to help with (even outside of the warranty, which is very kind). Thank you so much!! The car is brilliant, but the service and support are even better.

Dervla.M

I have been a customer of Smallbones, Selly Oak Birmingham for many years and have bought 4 cars from them in total now, the latest just this week gone. I have used their service garage for repairs, maintenance and servicing for many years. On all occasions I have had a very good experience with everything explained and demonstrated in an appropriate way, advisory's given on annual servicing and MOTs and preparation in advance if a larger bill is likely to result with options to agree the work. This time I bought a 2023 Ford Fiesta which was sought on the open market for me and a very good used vehicle was identified and secured on my behalf - 2023, still under warranty with just under 6,000 miles on the clock. All due diligence undertaken by Smallbones so I don't have any worries, everything has been checked out and validated by them. I am delighted with my purchase and very pleased that they were able to secure this vehicle for me.

Fiona.S

We had a very positive experience with Smallbone. We saw a car on their website and wanted to view it in person. Matthew was very helpful and gave us the keys to see what the car was like inside. He wasn’t a pushy or forceful salesperson at all which I appreciated, unlike what you see in the large car dealer showrooms. Matthew was very knowledgeable and answered all our questions. The service was very quick and efficient and around a week later I collected my shiny first car! Very pleased with the service at Smallbone.

Simran.J

Wonderful, thorough service. Superb staff. Nothing is too much trouble. We can't recommend them highly enough!

Anna.W

Fantastic service from Smallbone team as always. Nothing is too much trouble for this team. I have the exact car I asked for and know from previous experience that if I have any issues they will sort it out.

I would highly recommend Smallbone to anyone buying a car or needing a car serviced.

John.D

Over the years, I’ve bought many cars from Smallbones and have always found them to be fair and honest.

Also, their after sales care is excellent.

James.H

I have so far felt extremely impressed with customer be service at Smallbone Motors. I have bought a Seat Leon , having part exchanged my Bmax at this garage. I felt that I was given a very fair price by Martin for my old car, along with help and advice in choosing the Seat. I was very relieved that there was none of the sales patter or pressure that I had experienced at other car dealerships. The whole sales process ran very smoothly, with Martin sorting out the administration involved.

It didn't seem long before I was able to collect my new car. I was then given an informative hand over by Matt, who was very patient when explaining how to navigate the infotainment system, amongst other things .

My partner was so impressed that he has booked his car in to be serviced at Smallbone Motors this week. I returned with my car this morning to go over a few things that I was unsure about , and needed sorting out, and once again the staff made me feel as if it was important to them that I felt happy. There is a real sense that the customer matters.

My new car came with 3 months warranty, but I paid a little extra for a further 3 months warranty.

I have every faith in Smallbone Motors, as I understand that they have earned the reputation of being a trustworthy company, who actually walk their talk.

I would thoroughly recommend Smallbone Motors.

Sarah.B

Had a really excellent experience with Smallbone. They were friendly and professional throughout and made it straight forward to test drive, purchase and part exchange. The car we bought was in excellent condition, staff were relaxed and helpful. No trouble at all. Wouldn't hesitate to recommend.

Ben.N

I bought my first car with Smallbone And Son’s and the experience has been fantastic! Matthew and Martin have been nothing but a pleasure! The customer service and their understanding has been 10/10, they answered all my questions (believe me I had loads of questions since this would be my first car). Everything has been taken care of and I’ve been reassured and supported every step of the way to buying my first car! I can’t thank them enough and I’m so so grateful!

Zuzanna.K

Five stars do not do this garage justice. Firstly, my youngest daughter purchased her first car from them and the after sales support has been second to none. So much so that my family have since purchased another vehicle (again fabulous) from them. Looking at their reviews this is very much the norm. Special shout out to Martin (manager) - exemplary customer service skills. Thank you again for all your help!!!

Stephen.B

*Great Experience!*
Had a fantastic experience buying my car here. Matthew Choi was super friendly, not pushy at all — just helpful and honest. The whole process was smooth, and I felt like I got a fair deal without any pressure. Loved the little goodie hamper they gave me at the end - such a thoughtful touch! Would definitely recommend to anyone looking for a hassle-free car buying experience.

Adalina.S