Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Showing 1 - 15 (of 266)

Elizabeth.G
Fantastic service from the guys here. I visited after looking at other garages that were not very helpful after several friends recommended to try Smallbones. I was looking for a reliable car and they were able to help me get the most appropriate vehicle for mine and my family's needs. The car has been great. There was a small niggle with the wing mirror after I bought it which was sorted without question and at my convenience too. Really pleased and they will be the first place I go to when it's time to replace this car. Highly recommend them.
Sue.K
From the beginning I got a great sence and gut feeling that I was in the right place to buy my car. Martin in and the team are very friendly, accommodating, professional and organised. I am very happy with my micra and also the fact that the garage is very close to my home.

Joseph.S
Allowed to view the stock freely no pressure put upon you After deciding which vehicle we wanted the sales team got everything sorted within no time quick turn around
Great service
Dean.R
Test drive the vehicle on 2 occasions 1st time with the owner he came across a berry nice person and knowledgeable and all questions asked Then with his father who is a great bloke 2 On buying the car I had no problems And the owner also set up my car tax for me witch helped a lot Also filled out all relevant paper work and made my experience as simple as possible

Daniel.C
My wifes family has been using Smallbone for 3 generations, and we are very happy to continue doing so. We trust everyone there; they have always been honest and helpful, whether it's for repairs or looking for a used car. I wont go anywhere else.

Sarah.H
Bought a car on finance and had a really great experience from start to finish. Friendly staff that were flexible with me even though I couldn't pick up the car for a few weeks. You couldn't ask for better customer service.
Kate.P
I booked into see a lovely looking Fiesta and paid a small deposit to hold it as it was almost a week until I could see it. The service was friendly, professional and helpful. I went for a test drive and Martin didn't make me feel at all self conscious.I decided to buy it and that was another very easy and helpful transaction. Martin described what useful buttons there were, they had put some petrol in so that it wasn't on the red indicator when I picked it up. It was beautifully clean and lovely smelling. I have phoned a few times with a couple of queries and nothing is too much trouble. Everyone I have spoken to, is so friendly and helpful, I can't praise them enough.

Julie.O
I recently bought a Citroen C3 from the garage and they were incredibly helpful. This is my first car so I have appreciated the help. The garage was recommended to me by a friend whose family has bought several cars from this dealer. I trusted her advice and I would trust and recommend the dealer also. I think it is the oldest family run garage in Birmingham which is great and that also helps with confidence when buying from a local dealer, that they have been around and have history and reliability. Just to say, the car is in immaculate condition as were all the cars on show at the garage. The Citroen had had its first outing with us today. Many thanks!

Aimee.A
Professional, efficient and friendly customer service. Don't know what more you could ask from them. I am extremely happy and would purchase from them again.
Michelle.C
Martin has always provided a personal and excellent service - even providing us with a car whilst he found a high quality 2nd hand car for us. This is the 2nd car that I have bought from Smallbones and totally trust them in terms of value for money, quality of the car itself & the after-purchase support and care that they will provide us. Thanks for another excellent service!
John.D
Excellent service. I required a 2-3 year old family SUV and Smallbones provided first rate service and delivered exactly the car we required in first rate condition. Always kept us informed of where we were in the process. I would recommend Smallbones 100% best service ever.

Danann.S
Smallbone have provided excellent service for as long as I have used them. For the last five or six years, I have taken my car to the garage for its MOT and service. I received excellent value for money; professional, trustworthy advice; and a brilliant level of service. More recently, I decided to buy a new car and once again, found the Smallbone team to be incredibly helpful. They regularly go above and beyond for their customers. No job was too big or too small, and they provided me with clear, helpful, trusted, expert advice that suited my personal circumstances. This made the process of choosing a new car much easier. I will always use Smallbone where possible as I know I am in safe hands. Thank you to the team for their on-going excellent, reliable and trustworthy service.

M.Andrews
Bought my first car here back in March on the strength of their online reviews and the sheer number of Smallbone vehicle stickers I saw on my street alone (and all over the Midlands!). The team were extremely professional, courteous, answered all my emails beforehand (a rarity for many businesses these days) and happy to advise me without any sales pressure and I was very happy with my car. Six months later when I had a battery warning sign I took it into them, and by the end of the same day they'd fitted a new one, free of charge. They didn't have to do this and I was extremely impressed with (and grateful for) the level of service and support shown by the Smallbone team. Would really recommend buying your next car from them, or servicing/MOT etc "“ it's the only place I'll be going.
Daniel.H
Smallbone and sons is the only garage I would trust. With years of experience in the trade and wonderful customer service they make sure that people are getting what they pay for. My family have used them for 3 generations and have never been let down.
They go above and beyond and all of the lads work really hard which has recently been rewarded by the the recent award 'Auto Trader retailer of the year'.

Would recommend anyone who needs their car looking at or if you're buying a new car to go to Smallbone and Sons.
Matthew.F
Excellent service in my purchase of a second hand car. Understood what I wanted and patient with my lots of questions and lack of knowledge. Everything done promptly but also properly. Big fan and have already recommended to friends.