Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Smallbone & Sons are known to my dad and myself for years and only sell good quality cars. I saw a Vauxhall Insignia online and knew I wanted to buy it before I even got to the showroom. I went straight there and had bought it within the hour
We had a very good experience of buying a car from the dealer who also services our cars. Friendly, and trustworthy, we have great confidence in this firm.
Very friendly staff, they made sure that all issues were fixed and car was fully serviced before collection. Would recommend!
I purchased another Vauxhall Zafira about a month ago from Smallbones . The staff were extremely patient allowing me to peruse the car for as long as I wanted with no pressure...especially good for customers like me who find it difficult to make a decision! I would definitely recommend Smallbones to friends and family, I have always had the confidence in purchasing my cars from them and will continue to do so in the future.
Bought a Volvo from these guys and yes it developed a couple of problems after a couple of weeks. These guys sorted everything out no arguments. I have to say they treated us very well. I would go back here from now on because buying a car these days is a nightmare and its great to have a trusted car dealer close by. Thanks Martin for all your help mate.
I tried Smallbones about 30 years ago on recommendation of a friend and have not gone anywhere else since. Even when we move to Ludlow I will be travelling back here to Smallbones for all things car. Because I trust them.

Quality work, promptly completed by friendly staff. I always have complete confidence that this team have identified only what work is required ( not experience at many previous companies) and will complete to high standards.
Have done, and will continue to recommend Smallbones.
Great service.
Smallbones are well known locally as reliable, honest car dealers. They also provide expert servicing and repairs. They did my annual service and MoT test in January this year. Car prices and service costs very reasonable. Staff pleasant and professional.
This is a friendly family firm. Several people who had already bought cars from them highly recommended the firm to me, and they have a reputation for delivering a reliable service. They had a number of cars within my price range, all in good condition with low mileage. I was able to test drive two of these without feeling under any pressure to buy quickly. All of their cars come with a comprehensive three month warranty, fully serviced and with a new MOT. My experience was entirely positive, and I am happy with the car I bought.
Very professional service throughout, from friendly and helpful staff. We have previously bought cars from Smallbone and regularly have cars serviced there so we trust and value their dedication to providing a quality customer experience
Purchased Daughters car from Vincent and Martin after viewing on internet search. Went and viewed car, took for short test drive no pressure selling here , just relaxed take your time car buying. Agreed price but the car needed a few little bits doing on it which they said they would sort before I collected car. Not only sorted bits out but also put 2 new tyres on car as the fronts ones were a bit worn. Daughter totally delighted as am I. Thank you Martin, Vincent (I hope your ear is better?) and the team. Will see you again for our next one.
We have bought three cars from there now. The father and sons business is so friendly and professional. We are retired couple and were really impressed when we walked into garage today. Keys were in a pack on table with all relevant paper work and Martin, one of the partners even filled in log book posted it and taxed our car. We came away feeling totally satisfied and impressed with the service. We part exchanged our older car and got a very good deal. We know of a lot of our friends that go back time and time again. Our new car is immaculate
Helpful, friendly, professional service from a knowledgeable team. Competitive pricing of great quality second-hand cars. We knew what to expect from Smallbone after receiving so many first-hand recommendations from other previous customers in the local area. We got exactly what we expected and will return netx time we're looking for a car.
Very good! All paperwork for car sorted very quick, company very friendly not pushy at all. All vehicles very nice and especially the vehicle i bought. All in very good dealership offering good value for money.
Smallbones were very informative and helpful when I was thinking of changing my car. They made the whole process very easy. I have bought the last 3 cars from Smallbones and they have regularly serviced my car. I wouldn't buy a car from anyone else.
Five star service from Martin and the team in the sale of our previous vehicle, a fair px against the purchase of our next car from them.
A small issue with a previous recall on the new car was dealt with fully in a proffesional manner.
Our first dealing with Smallbone after seeing all the great reviews and plan to use them for MOT and service going forward. Hopefully we will become a regular customer in the future.
The service I received from yourselves was top notch. I had my finance in order and chose my new car online. When coming to pick the car up. I was in and out in less than 20 minutes. Great service. I would recommend to anyone. Thanks
Smallbone and Son gave an exceptionally professional service from the online interaction I engaged in from overseas, to buying the right car for my needs on arrival in the country within one working day. They are honest, trusting and very reasonable. I would recommend anyone buying a second hand car to work with Smallbone and Son, who work very hard to maintain their excellent reputation.
We have bought two cars from Smallbones Garage in the last 8ys, they have also serviced our cars for around 10yrs. We have always found them to be reliable, trustworthy, honest & personable. We would not hesitate to recommend them and will continue to use them in the future.
Really patient with us whilst we took our time deciding what to buy, no pressure and very knowledgeable. Made the whole process really straightforward.
We have lived in Selly Park since 1991 and for most of that time have benefited from the presence of Smallbone & Son. At first my wife and I merely used them to service our cars. until we needed replacements, and learnt that we could also trust them to find what we were looking for and sell it to us at a reasonable price, and then maintain it in good condition. Most recently, my Honda Jazz was stolen. A few days after the insurance company paid up, we were sold an excellent replacement Honda Jazz at a reasonable price, including a warranty. We have always found them willing to go out of their way to help whether with small tasks or large ones, including giving us useful advice, e.g. when choosing a car.
After being frustrated by the attitude and quality of service I had been receiving from large car dealerships I called Smallbone and Son at 8am, took a test drive at 1pm and drove the car home an hour or so later. I felt that my business was important to them and they had gone out of their way to MOT & service the car in question that morning after I'd expressed an interest in driving it home if all was satisfactory. If you want personal service & a fair price then don't hesitate to give them a call.
We have lived in Selly Park since 1991 and for most of that time have benefited from the presence of Smallbone & Son. At first my wife and I merely used them to service our cars. until we needed replacements, and learnt that we could also trust them to find what we were looking for and sell it to us at a reasonable price, and then maintain it in good condition. Most recently, my Honda Jazz was stolen. A few days after the insurance company paid up, we were sold an excellent replacement Honda Jazz at a reasonable price, including a warranty. We have always found them willing to go out of their way to help whether with small tasks or large ones, including giving us useful advice, e.g. when choosing a car.
The two brothers Vince and Martin at Smallbone and Son in Selly Oak provide what has to be the most comfortable, secure and trustworthy used car sales experience I have encountered. They are a shining palpable beacon in a usually fraught area of car purchasing.

Every part of the procedure was covered including V5 exchange , taxing the vehicle and just going the extra mile in making sure the whole process was calm, secure and dare I say it enjoyable. They fully deserve the Which Trusted Status that they have attained.
We have used Smallbone for many years, both buying and servicing our cars.
Found them very helpful, clear and honest in all of our dealings with them.
The cars we have purchased have served us well, they are well priced and have become reliable family cars.
I would certainly recommend them as very trustworthy and can vouch for their excellent workmanship
My wife and I have used this excellent family business for many years. We have bought two cars painlessly and efficiently through them and they have serviced our vehicles for some 20 odd years now. They take time to explain issues that crop up and many times have gone the extra mile to help keep our cars on the road. If there were jobs they couldn't take on they have always been able to put us in touch with other reliable trades people. I would recommend their approach to sales, servicing and repair to anyone, without reservation
I've used Smallbones for the last 10 years for my car services and I would, without hesitation, recommend them for car sales and services. Nothing is too much trouble for them, and they have always been quick and responsive to carrying out repairs and services for me often at very short notice. It's always difficult to find a garage who you can trust their advice and to do what they say they will - which is why I wouldn't go to another garage because Smallbones are so good. Friendly, completely honest and excellent service!
I recently needed to replace my 14 year old Ford Focus and received excellent help and advice from Smallbone in choosing my next car.....another Focus. I received prompt efficient and helpful service
Bought my car last year, recently MOT'd and serviced at Smallbones. Excellent after care, friendly service, value for money and extremely helpful. Would definitely recommend if you are in the market for a secondhand car or for repairs/MOT/full service.
Excellent reliable service at reasonable prices. From an annual service, MOT, car repair and even the purchasing of vehicles, every time I have received the best service. I cannot recommend highly enough. Every vehicle I have purchased has been a superb buy. A customer of 20+ years and will continue to be as long as I'm behind a wheel.
If you're looking for a brilliant garage with excellent customer service then Smallbones is the place to go.
Our family have used Smallbones for years, Martin and Vincent and the rest of the team are always so friendly, helpful and approachable.
Whether it's a routine service and mot or ad hoc repairs, Smallbones will sort it out. I took my car in with an intermittant leak today, as usual it's been sorted and I know if I ever have a problem they'll always sort it out.
Smallbones are totally trustworthy and I would never take my car anywhere else.
Thanks guys, you're the best!
We have just bought our second car from Smallbones and, once again, they have made the whole process so easy and well-informed. They are a longstanding family based business that pride themselves on providing a personal service that you can truly trust. Excellent!
Great service from Smallbone & Son. Really good selection of quality cars, friendly service and no pushy sales! Buying a car isn't easy, but I have peace of mind with Smallbone as they have a great reputation that's really important to them. My mum and nan have also bought from them in years gone by. All the paperwork was sorted for me with no hassle and they even gave the car an extra wash before I picked it up (even though it was lovely and shiny the week before anyway!). The car came with a 3 month "˜no quibble warranty' included - a lot of other places I've looked at charge for that service, so it just proves Smallbone know they are selling you a good car. Would highly recommend to anyone and will always buy cars from here in future.
Had my car serviced and MOTd and very happy with the result. The car was spotless inside and out plus an issue with the brakes completely sorted. Thoroughly recommend this local business for customer service and a professional job done.
Smallbone sourced the exact vehicle that I was looking for, quickly, and within budget. They have provided cars for my family for more than 20 years, and I trust them. Thank you.
This is the second vehicle that i have purchased from Smallbone and Son and on both occasions the quality of each vehicle has exceeded my expectations. Couple this with an extremely personal, friendly and enormously knowledgeable service throughout and after each process, i would recommend anyone looking to purchase a car to visit this exceptional dealership before looking elsewhere.
Just purchased my 5th car from Smallbones Garage in Selly Oak Bham and again got first class service and a fantastic PX price on my old car. Always have my cars serviced / MOT and any repairs carried out by them as they always give 10 -10 service, I would highly recommend them to everyone and I will be buying my next car from Smallbones.
I recently bought a car from Smallbone & Son and would highly recommend them. The service was outstanding, a real family atmosphere, nothing was too much trouble. Thank you Martin for everything, I'm sure your Great Grandfather would be very proud of you.
Very friendly family run business who looked after us really well without cramping us
As always, great vehicles combined with great service.
This was the fourth car I have purchased from Smallbone's. Quailty vehicles and a first rate customer service. Would recommend to anyone looking for a low milaged value for money vehicle.
Co-Wheels Car Club Birmingham
I can't praise Smallbones enough. They are friendly, professional, great service and advice and reasonably priced.
Very happy with the whole experience from start to finish . Very helpful staff and they were extremely knowledgable about our new car. Left me feeling that i would gladly use them again and would highly recommend them to anyone.
Great service and excellent cars. Pleasant to talk to and willing to help with your needs. Top class service.
Very professional and accommodating at all times. We were dealt with in a very friendly manner, even staying late, as we had a fair journey to make to see the car we were interested in. And allowed us a test drive, which made it even later, so that we could make a decision. The car was ready to collect as arranged and was immaculate in appearance. Yes, if they have the right car again next time we are looking, we wouldn't hesitate to buy from them again...
Easy, friendly service and efficient processing of the sale. It was great dealing with an established dealer who was both approachable and down to earth
From the start until the deal was done I was kept informed ,and the efficient service was very good I would to thank Smallbone for a great car. Would recommend Smallbone to all I know.
Great family business wouldn't go anywhere else. Good service, thanks guys for your help cheers
Excellent service, such an obliging team, very cost-effective & a lovely family culture! We have used Smallbones over the last 19 years for car servicing, repair & have also bought a car through them! Would totally recommend Martin & his team.
Bought another lovely car from Smallbone and Son. As ever great service from an efficient family team. Would recommend plus plus plus.
I recently bought my first car, and was advised to visit Smallbone and Sons, as family had bought from there and commented on the customer service they received. It was exactly what was described to me excellent customer service, well looked after cars, and treated as a person not a number. Would definitely recommend to anyone looking for a great car.
My experience with Smallbone and Son as ever was excellent. From test driving the car to the final pick up everybody involved was helpful, patient in answering my questions, friendly and courteous. There is no hard sell, no pushing for finance or extended warranties just brilliant service and good reliable cars. Thanks again.
Smallbones are a totally reliable and trustworthy local garage. Have used them to look after my car for years and would not buy a car from anywhere else. Top service from top people.
Smallbone and Son has an excellent reputation locally for selling quality cars at good prices and being a very trustworthy company. We bought a car off them recently and found this to be true. The staff are straightforward, professional and gave us a feeling of honesty and confidence - the workshop and showroom are smart and look well managed. We are very pleased with our car and would definitely recommend this company.
I have just traded in my old car for a newer one. I have called in several times to have a look and every time I have visited everyone has been very friendly and helpful. The car was ready for me to test drive as arranged, and then ready to collect on time as well with all the paperwork to hand.
Smallbone and Son is a garage that i pass when im out cycling. I had been searching for a car for several weeks and after checking out their website i found the car i had been looking for. The customer service i received was excellent. On the day i collected my car it had a full MOT including new brake pads, serviced and valeted to a high standard.
Big thank you to all the team for working a cross between major surgery and a miracle to get my old motor safe and roadworthy for hopefully another year. I love my shiny new wing mirrors! Thank you so much for managing to complete all the repair work needed given how busy you must be at this time of the year. A fantastic job very well done.
Really good business and worked around my situation to hold the car I really wanted.never put any pressure on me for an update and did work on car as promised .Would recommend to anyone and I will be using them in the future for mot's and services. Thank you
I recently bought a Ford Fiesta from Smallbone and Son. The owner was honest and not pushy to sell at all. I would definitely recommend buying a car from here and will hopefully buy a car from them again in the future.
With my old car having developed a serious fault, Smallbone and Son were very helpful in guiding me through the options. Electing to cut my losses and buy replacement used car from them, they provided a first class service and sold me a great value car that I'm very pleased with.
I bought a car from Smallbone almost a year ago. Great car and excellent service. I recently had a small problem with the car, the problem was resolved quickly and without fuss. I would definitely buy another car from them, and would not hesitate in recommending them to anyone looking for a quality used car. Thank you to all at Smallbone & Son.
Brilliant service. Very helpful. Trustworthy, competent and friendly service. I wholeheartedly recommend Smallbone and Son. We have bought our cars and had them serviced, MOT'd and when necessary repaired. Every time we are assured of their excellent standards, clear explanations and helpful advice.
I first bought a second hand Micra from Smallbone & Son 17 years ago and yesterday changed it for a Honda Jazz. I have experienced nothing but friendly, helpful and extremely efficient service from this wonderful local company. I can't recommend them highly enough for thoughtful and reliable service. They are always willing to offer help and advice. I trust them completely and wouldn't go anywhere else in Birmingham.
Quick efficient courteous and great service . No huge sales gimmicks or push, just the right information to make your own decisions. Brilliant thanks
Quick, efficient and reliable service, pleasure to deal with Martin and Phil. It's a family-run business, where customers are treated as part of the extended family.
We have now had three cars from smallbone & son and have all been good and the after service is excellent.I also recommended them to my brother in law and he has now bought a car too. Everyone there is helpful and i would always recommend them to anyone in the future as they are honest and reliable
In over fifty years of buying and selling cars for personal use The Smallbone Experience is difficult to better. Excellent 5 star service I would highly recommend.
I don't live in Birmingham, but bought a car through Smallbones due to a family recommendation and then a second car (growing family!) a few months later due to the high quality and trustworthy service I received first time around. They also offered a great guarantee. They were, on both occasions, able to find cars within my needs and budget when local garages (and large national companies) were unable to do so. This was particularly helpful the second time, when we were trying to find a vehicle that would suit the needs of our profoundly disabled son- there are only two on the market! Smallbones were able to do this within our small time frame, and again, with a notable saving on what I had been quoted locally. They even stayed open late when I had train trouble coming to pick it up! Can't thank them enough, just need them to expand down south to save me the trip next time!
I got amazing service from Smallbone. Without an appointment, I urgently needed a battery to be replaced on a car so that it could be safely put back in its garage. Smallbone drove to the car and fitted a new battery that day. Cannot recommend them highly enough.
If you are looking for the best of the very best then look no further. I would highly recommend you go to Smallbone and Son Selly Oak. It is an absolute pleasure dealing with this team who are dedicated to proving quality customer service in all aspects of their work. I am confident that my new car is reasonably priced,,fully checked, twelves months MOT. All this combined with full service and a comprehensive warranty gives total peace of mind. Thanks to everyone at Smallbone and Son for your excellent service over the years. Long may you continue to provide exceptional service. Thank you from a very happy customer.
Consistently good service from an excellent family-run business. Efficient, value for money and entirely trustworthy. Highly recommended, for sales as well as service.
Have been meaning to write this review for quite a while but didn't get round to it for whatever reason.

I've had three dealings with Smallbone and Sons and every time I left I knew I'd be coming back in the future.

1st visit

On the hunt for a car and they kindly took me to the storage facility and let me snoop around for as long as I wanted with absolutely no pressure or sales pitches applied.

2nd visit

Full service to Jeep Grand Cherokee.
Left car before work and was ready middle of the day. Came to collect and it had been given a complimentary wash and Hoover. Car felt brand new and drove superb.

3rd visit

Had a small oil leak for a about a year (unrelated to Smallbone) and I'd taken to Jeep dealership to get it checked out and they quoted me £1300 and I wasn't sure if this work was actually needed.

Took it to smallbones and they checked it out for free and confirmed the issue. Although they couldn't repair it they gave me details of a transmission specialist in Birmingham who I have I visited since.

To summarise- an excellent garage who you can trust with your car. They aren't the cheapest but you know the price you pay is very fair for the work that is done but more importantly the service you receive is second to none. In an industry where there are a lot of cowboys these guys are real gems. I live in north Birmingham so it's not the closest but I'm happy to travel here and there's a train station 5 minutes away for when I need to leave my car.

My Seat Ibiza needs a full service, cambelt and water pump shortly and I won't be taking it anywhere else.
Very helpful staff and provide an excellent after service
Smallbone & Son have a large range of used vehicles for sale at reasonable prices. They are very helpful and look after the customer from the very beginning of the purchase to the very end. They do their best to make the process as quick and easy as possible
Buying our new car from Smallbone and Son. was as straightforward as we've come to expect over 15 years as customers. Advice is there if you need it, there is no pressure and the price and range of models really helps when you're not quite sure what's out there. On this occasion we found a car that was the right size and price for us but we know that they can get anything for you if there's something specific you're looking for. We got a very fair exchange price for our old car. The personal service is great. Our trust in their advice and knowledge has been rewarded over the many years we've been with them.
Excellent family business and helpful staff would definitely recommend these guys
Amanda L
Went to look at a car no pressure at all very relaxed atmosphere saw the car i wanted took it for a test drive on my own came back and brought it .I was asked when i would be picking car up as the wanted to service and m.o.t the car best service ever thank you
I was treated with trust, dignity and respect from the moment I stepped over the threshold... Great service, great car and a reassuring, refreshing way of conducting business in today's society. No pressure, no gimmicks, just good, old fashioned, reliability!
Really good people. You can just tell that they're committed to great service and ensuring that the customer is paramount. This is my third car bought from them. Really happy with the follow-up call as well. Excellent.
I bought a Honda Jazz this week after a highly recommendation from my family. Process with the purchase was made so easy with Martin and the team very friendly and courteous. I will have no hesitation in using Smallbone and sons in the future for servicing and Mot's
I had been told about this car dealership by several of my friends, and I was glad I had chosen them for my next vehicle. They were able to find a car that was just right for my needs. The staff were friendly, helpful and efficient. I would highly recommend them and I would go straight to them if I needed another car at any time
Family-run and long-established company that obviously takes real pride in providing excellent customer service and value for money. Very informative without being a hard sell - how refreshing is that! Couldn't fault the service received - thank you.
Looked at car Monday. Staff all friendly and helpful. Decided to buy. Collected car on Thursday by our choice. Greeted by name and advised the car had been serviced,mot'd, taxed and valeted and was ready to drive away after signing paperwork and payment. All completed in about a quarter of an hour. Third car brought for Smallbone. Excellent service and will sort out any after sales queries. Well done to The Team
Fantastic friendly service. The car was exactly as described. Will definitely recommend to friends and family.
Smallbone & Son have kept me on the roads since 2001, which has been essential for my work as well as family. I would never go anywhere else. They are always fair, really helpful and cheerful. They also sourced my last 2 cars, which took all of the pressure out of buying a new car for me. Thank you! I would recommend them to anyone. In fact my parents used to travel over from Redditch to get their car serviced and MOTd by Smallbone!
I was very happy with Smallbone and son. The staff were very helpful and reassuring. They made the process of buying a car straightforward. I'm very pleased with my car.
Just about the best used car and carrepair business I have ever used. Service is friendly and excellent. All the cars I have purchased or had repaired from there have been very road worthy and excellent value. I highly recommend them.
Paul R
I have been using this garage since I moved to Stirchley in 1990 and have always found them to be friendly and knowledgeable about the various cars I have owned. The second hand cars I have purchased from them have always been excellent and clearly well looked after prior to sale. The servicing and MOT testing has always been reasonably priced and they are happy to replace the odd headlamp bulb without charge on the few occasions I have asked which is appreciated.
J.Southall - Citroen C3
Friendly, professional and no sales pressure. Definitely recommended
Rob M
Recently bought a used Ford Focus from Smallbone and Son. Martin and the rest of the team were a pleasure to deal with. Very honest right from the start and very accommodating as I had to travel down to Birmingham from Doncaster to pick up the car, Martin actually came and picked me up from the local train station. Car was exactly as described and came with a full 3 month warranty which I can use at one of my local garages and not have to travel back down to Birmingham. Really nice to still find an honest car dealer like this in this day and age who genuinely cares about their customers! Would definitely use again in the future.
C.McKenna - Volkswagen Polo
Excellent service, very friendly. Made purchasing my next car very stress free! The whole process was straight forward and easy, now the happy owner of a lovely new car. Will be taking my other half here when it's time for him to get a new car. Would absolute recommend using this garage.
Fantastic customers service and the quality of work is always very high. I have recently had brake work, suspension work, and a cam belt/water pump change, full service, MOT, all within less than 2 days. I will continue to take my vehicles to Smallbone. I am fortunate that I live so close to a friendly and efficient garage. I would happily recommend to anyone.
L.Field - Vauxhall Astra
I bought a fair few cars in my time and I hate the process with the dreaded car sales man..But with these Guys the process of buying my Vauxhall Astra was great no pushy sales men trying to sell you every think under the sun. I would definitely recommend Smallbone & son to any one, they even picked up a little crack in my windscreen after I paid for the car which I did not notice & they changed for a new one, before I picked it up how honest is that. So if they got a car in stock your looking for, do not hesitate to buy of these guys!! Thanks for a pleasant sale 👍
John C - Hyundai i20
We've purchased three cars in total from Smallbone and Sons. I would recommend them to anyone because they have excellent service, pleasant staff and they're honest sales associates. Very pleased with there service and i love my new car! 11/10.
A.Bailey - Seat Ibiza
Very professional service with no pressure selling and very good value for money. The car was beautifully turned out and available on time for collection. This is the second car I have bought and I will certainly be visiting for any future vehicles
Harry S - Service
I have used Smallbone for 10 years now for servicing, repair, fault diagnosis and MOTs. I have no hesitation in recommending them to anybody. Their range of skills, depth of knowledge and integrity is second to none. Martin and his team offer great value for money and always offer sound, balanced and honest advice.
N.Proctor - Toyota Yaris
Have used Smallbone since the late '80s. Over the years, their garage service has always been outstanding - friendly, knowledgeable, professional - and their sales service is equally good. As a family, we've bought two cars from Smallbone, both of which were great value for money. Can't recommend Smallbone & Son enough
T.Ashford - Ford Focus
Very fast set up with the finance and the leave date. The company were very organised and would recommend to a friend 100%.
L.Nicholls - Vauxhall Zafira 1.8
Having used Smallbone and Son for over 30 years I can honestly say that the service and knowledge is always impeccable. You always feel confident and happy when you drive away every time whether it be with a new purchase, an MOT or a service. I would recommend them to anyone.
Trina - Peugeot 206
Just purchased yet another car from this great family business. That's about the 6 vehicles they have supplied me over the years, so you can see that I am pretty satisfied with all of the service they provide. They always go that extra mile to be helpful. I trust them totally and don't plan to go anywhere else, as their sales and service have always been second to none. Well done Keep up the good work.
N.Wright - Ford Focus ST-2
As always, brilliant service from the get go. I bought my first car from Smallbone over ten years ago, and recently upgraded to my third car from them. I would never go anywhere else as I simply would not trust anyone as much as I trust Smallbone. I no longer live in the area, but I always bring my car here for its services and MOTs. Martin and Vince are so friendly, genuine and knowledgeable, and the rest of the team are always so helpful whenever I speak to them. Thank you again guys for a first rate car buying experience.
A.Stockbridge - Hyundai i30 1.4
Smallbone and Son were really friendly, helpful and professional. My husband and I have previously used their company for MOT and service for many years, but this is the first time I've looked to purchase a car with them and I wouldn't hesitate to recommend.
C.Roberts - Vauxhall Zafira
I have been a customer of Smallbone and Son for more than 5 years. They have serviced my car to the highest standard as all the staff are highly competent and very skilled. They are very friendly, always extremely helpful, accommodating and very reliable. Recently I bought a car from Smallbone and Son. I trusted their competence and expertise and have not been disappointed. I highly recommend Smallbone and Son to anyone who is looking to buy a car or have their car serviced.
J.Murray - Audi A4 1.8
When I first moved to Birmingham in 1984 I bought an expensive car from a large city cente dealer and was persuaded to have the car serviced there. A combination of increasingly expensive bills and impersonal service caused me to look elsewhere- and it was my good fortune to discover Smallbones. I was impressed by the knowledgeable advice and the quality and professionalism of the work as well as the relaxed and friendly approach from all the staff in this family business. I work in the NHS where the approach of people can make a big difference- and you see the same level of commitment at Smallbones. They have provided me with a wonderful service (including several car purchases over the years) and they have been unfailingly pleasant and helpful to deal with. I have worked in many different parts of the country over 50 years - and I can say without any hesitation that Smallbones stands out as the best car dealers I have experienced and I could not recommend them more highly. Jim M
J.Plowman - Nissan Note 1.6
I knew nothing of Smallbone & Son until I discovered them on Autotrader. I can only say that in every respect they met my expectations of what a garage should be. I am delighted with the vehicle supplied by them and the business side was handled efficiently and courteously. I will certainly recommend their services to family and friends.
G.Williams - Volvo XC60
I part exchanged my old Avensis for a not so old Volvo XC60. Smallbone and Son made this a quick but efficent and professional process with no nasty surprises.I can't recall when I last had a customer service experience of this quality - a modern approach to delivery of service from a traditional family run business.
J.C.Green - Vauxhall Adam 1.2
I found Smallbone and Son very helpful when I was choosing a car that suited my needs and am delighted with the Vauxhall Adam Glam that I bought last week. There was no sales pressure while I thought about the purchase and looked at other cars before making up my mind; and I was grateful for the very cheerful patience while showing me how everything worked in an unfamiliar car. An experienced, reliable family firm recommended by other car owners in the area.
F.Scott - Ford Fiesta 1.2
I wanted to purchase an up to date secondhand car and had asked Smallbones to look for a Ford Fiesta for me. I was able to trade in my 12 year old Ford Focus and now have a very nice Ford Fiesta Zetec that meets the requirements I agreed with Smallbones. This is the third time I have updated my car using Smallbone's Car Sales Service and I have always had a very helpful and considerate service from them, going out of their way to help me out with occasional problems in order to keep my car on the road, or recently to get me off on my planned holiday in time.
M.Kelly - Nissan Micra 1.2
A friendly no pressure sales environment. Lots of cars to chose from. Cars to suit all people, families and pockets! Available to help and advise and suggest suitable cars once they know what your driving needs are. Able to explain about the different cars and their benefits and disadvantages. Talk through the car buying process, tax requirements etc.
G.Davies - Ford Ka
I have used Smallbone & Son for a number of years for services & MOT and have always found they offer an excellent service and that they are trustworthy. I have today purchased a car from Smallbone for the first time and was further impressed with the service they offer. Smallbone assisted me greatly in part-exchanging my old vehicle for which they gave a good price- this was a big relief for me. The vehicle sold was at a good price and Smallbone gave it a full service, MOT and provided new tyres. Martin offered me first refusal on the vehicle (it had not yet made it to the garage when I saw it online). Staff at the garage were informative and I felt under no pressure to make a purchase. Fantastic vehicle, brilliant service- they really went above and beyond. When telling friends and neighbours about the purchase I found Smallbone has an excellent reputation locally- I would not go anywhere else.
K.Ghera - Vauxhall Astra 1.6
Decided on Saturday to go look at an Astra Sri which had only just been advertised , the car wasn't at the showroom but was quickly driven around from their other compound. Martin explained they only had the car a couple of days ago so still needed servicing & Mot etc. We liked the car asked about service history etc and decided to buy it , didn't even test drive it , there was no sales pressure and Martin said he could get the car ready for pick up on Tuesday as we requested , even offered to pick us up from train station on the day . The car comes with a 3 month warranty & would be serviced and Mot'd but hopefully we won't need to use the warranty, as promised the car was ready for pick up on Tuesday . Smallbones has a good selection of used car at reasonable prices and they seem to sell pretty quickly too , would definitely recommend to friends and family , nice friendly family run business.
P.Lambie - Vauxhall Corsa 1.3
Smallbone's found for me a first-class example of the latest Vauxhall Corsa 1.3 CDTI, two years old with 26000 miles. From the outset they were friendly, courteous and business-like. I wish all motor-traders/garages were of the same excellence. I shall certainly go back to them for servicing of my car and for my next car.
R.Harvey - Peugeot 207
My experience with Smallbone & Son Cars was very pleasant one, a very professional family run business. They pride themselves on customer satisfaction and they do everything they say they are going to do. Martin even had time to tell me about the history of the place which i enjoyed. I will definitely be recommending them to other people and returning myself when i need to change my car.
I would like to take time out to thank martin and his team for getting my car ready on Saturday.
J.Richards - Seat Ibiza
From the moment I arrived at Smallbone and Son I received excellent service with a smile. I went to view and test drive a Seat Ibiza, at first sight it did appear to have cosmetic scratches and tyres that were worn. When I brought this to their attention I was told these faults would be corrected before purchasing along with a a service and mot. The test drive was relaxed and I didn't receive any pressure in order to put a deposit on the vehicle. However I did.

When collecting the car everything that was promised to be done had been and the fuel tank was generously full due to "my safety and the distance I had to travel to get home". They informed me that if there were any problems with the vehicle I could take it to a garage that was local to me to save the traveling and distance. Very very friendly, helpful and genuine staff. I will be returning to Smallbone and Son for other car purchases, hopefully not in the near future.
P.Sulek - Skoda Superb
Yes, excellent and brilliant, that is my experience, sky high level of customer service with 5 stars, i did recieve great car and care, from first phone call till last moment when car key was handed to me, all was just pleasant and smooth transaction, thank you so much for this and i hope in chance to deal with you again.
K.Gibbs - Vauxhall Astra
I have used this garage for close to fifteen years now and have always found them to be highly reliable, completely professional, and totally trustworthy. My most recent experience was no exception. I had total trust that Smallbones would find me a car which completely suited my needs, and that they would make the process of buying utterly stress free. I would, and have many times, recommend this garage. They are a total pleasure to deal with.
G.Summerfield - Hyundai i20
I heard about Smallbone and Sons from another satisfied customer so when i was looking for my next car i went there first. It is a really well run family business. Lovely knowledgeable staff. Really understanding when I was explaining my car needs. No pushy salespeople (a definite thumbs up from me). Looked around other car traders too, nothing as good quality for the same price. Explained all the processes, definitely would recommend to anyone. Great cars, great staff. Car was fully valeted, MOT'd, serviced with 3 months warranty and I know from previous customers they don't quibble with and queries or concerns. All round excellent, stress free experience.
R.Mason-Burns - Ford Ka
I was recommended Smallbone by a family friend resulting in the purchase of my very first car from them. I too would recommend them for anybody looking for a cheap but quality second hand car in the Birmingham area. Everything was quick and easily organised, very friendly and I felt that I was getting a good quality car and not being taken for a ride literally. They made me feel very comfortable and any questions or queries I had were answered straight away. Thank you Small Bone, I love my new car!!
L.Heath - Nissan Micra 1.2
As a first time car owner, I was extremely nervous about going to pick and test drive a car. But they made me feel relaxed and explained everything I needed to know about my new car. Cannot fault the customer service - they even did my road tax for me as I was unsure what to do! Would recommend them to anyone.
M.Clegg - Citroen C3
I have used this garage now for a number of years and the service I have received has been excellent. I've had used cars from here that have been incredibly reliable and always feel that any ongoing work they do is of high standard. This time, not only have they sold me a car for a very competitive price, but they have also completed a full service and MOT on the vehicle first and fitted a new cam belt at my request, free of charge.
It's hard to find a garage that is trustworthy and I feel these guys have always acted with integrity and honesty, when carrying out services and MOTs. They have often carried out minor repairs for free on vehicles I've bought from them. The aftercare is great, they are friendly, don't intimidate you and explain everything clearly and professsionally. Thank you Smallbone.
Yvonne Dainty - Honda Jazz 1.4
Smallbone and son are very very helpful. when my wife went to see about buying a car from them they was very helpful. they helped her sell her old car for her and gave my wife a fantastic deal when she purchased her new car. great family business.
Super service from the guys at Smallbone & Son. For both personal and business vehicles I have been using Smallbone for many years and have never been disappointed.
We love Smallbone and sons!! This family run business offers exceptional customer care, top notch mechanical skills and they always go the extra mile. Highly recommended.
M.Philips - Ford Ka
I needed to replace my twenty year old Rover 100 (mine from new) as the amount of bodywork needed was not economical. Coincidentally Smallbones advertised a Ford Ka on the same day and promised to give me first refusal when it arrived on their premises. I viewed the car and four days later, completed the purchase. The car had been serviced and given an MOT, new wheel trims had been added and a complete new indicator unit. Additionally, they took the Metro in part exchange which was a huge relief. Martin has been honest and straightforward and extremely pleasant to deal with making the transaction smooth and trouble free. They have a long-established reputation locally and on this showing, thoroughly deserve their good name.
L.Thomas - Nissan/Services
We have had fantastic service and support over the last 10 years since we bought our Nissan from Smallbone. It has been a great car and has been a real workhorse as the only car in our busy family. On Friday 3rd December, it developed a fault and we were very concerned due to the car`s age and the fact that we had a busy week coming up, with potentially no car. Smallbone were amazing and worked on it straight away on the Saturday morning and had it roadworthy again by the afternoon for which we were very grateful. Very, very many thanks!
J.Manickam - Honda Jazz
We brought our Honda Jazz few months ago. Most of my friends highly recommended this Smallbone and Son. They are very friendly, reliable, trustworthy and provided me outstanding service. This is our fifth car and so far we never ever received such a brilliant service any where in Birmingham. Smallbone keep up your good work. Surely we will highly recommend all of my friends.
D.Freeman - Seat Ibiza 1.4
We always go to Smallbone for our family's cars, and over the course of the last 22 years we have purchased at least 7 vehicles, all of which have proved to be reliable and extremely good value. Martin and Vince have been unfailingly helpful, flexible and courteous, both with sales and after service, MOT and repairs, and I always recommend them to anyone I can who is looking to replace a vehicle. A friend recommended them to us originally, and we always trust Smallbone, both for their judgment on what will suit us and their honesty as to the vehicle they provide. We have never been disappointed with any of our vehicles, they have always given us reliable service throughout their lives.
M.McConville - Nissan Qashqai 1.6
I have been a customer of Smallbone and Son for over forty years. Throughout this time I have had excellent service without exception whether buying cars or servicing vehicles. This family business is not only trusted but deals with all its customers in an efficient and courteous manner. I recommend them without reservation.
An excellent family-based company, both for car sales and servicing / repairs. Very good at sourcing the kind of car you are looking for, from a broad, UK database. Will only buy vehicles which are reliable, and suitable. Courteous, straight forward customer service. Helpful with advice, based on many years of experience. Always willing to go the extra mile for customer satisfaction.
P.Ratcliffe - Volkswagen Golf 1.4
I have used Smallbone and Son for several years now. They are my first port of call for any car related issue from servicing and repairs to sales. I have recommended them to many friends. They have rescued me when my car has broken down and have given fast and fair service without fail. I have now bought three cars from Smallbone and Sone, the latest being a Golf which they sourced for me and which suits me down to the ground! You could not find a better dealership for used cars nor a better team for repairs and servicing.
R.Boyce - Audi
Smallbone and Son are an absolutely first class bunch of chaps to deal with. Phil, Martin, Vince and Anthony are a family business that we've used for all of our servicing needs for probably thirty years now, without a single bad experience, And we've been buying our used cars from them almost since they became a dealer. Their advice is invaluable, and I can't imagine dealing with anyone more honest in the entire motor trade. I'd wholeheartedly recommend them to anyone, with total confidence.
Smallbone & Son are a very friendly and trustworthy family business that I have had the pleasure to be a very happy customer of for over 30 years. Whether it is when buying cars or having repairs, services and MOTs carried out on existing cars, they have always been helpful, honest and professional in delivering a quality of service which is second to none and I have no hesitation in recommending Smallbone & Son.
A.Kew - Hyundai i10 1.2
I have been going to Smallbones for many years now and would recommend them to anyone. They are very helpful, their service second to none and nothing is too much trouble to them in making sure you get what car you are looking for .... I wouldn't consider going elsewhere.
T.Pollock - Ford Fusion 1.4
The last time i changed cars was May 2005 i then bought a vx zafira off small bones after 11 years and over 106,000 miles ,i was looking for a Ford fusion Smallbones was my only choice needed ,i collected it from them last week 7 years old just under 52.000 miles and in an eye catching Tango Red. i would have no second thoughts in sending more customers to them CHEERS Mr Pollock.
B.Astington - Skoda Fabia 1.2
You can tell why they've been in business for so long and get so much repeat custom: good range of cars, great service and non-pushy staff. Would not hesitate to recommend.
Just bought my 4th car from Smallbone, as usual excellent service and value for money!! Martin and the team know how to look after their client's I live in Cheshire 90 miles away but the whole process was seamless and I am delighted with the car! Thank you!! I have absolutely no hesitation in recommending Smallbone to anyone who wants to buy a car in good condition and having the peace of mind that you are buying what has been described! Trust, honesty and reliability are so important and you get these with Smallbone!
W.Boyce - Skoda Octavia 1.6
Top notch service as always. Smallbone's are honest, professional people who always go the extra mile for the customer. Been using them for years and will continue to do so. Can't recommend them highly enough.
M.Cresci - Hyundai i30 1.4
I was thinking of changing my car and as I had bought two from Smallbone previously and was pleased with their reliability I asked them to let me me know when they came across one that would meet my wish list requirements. They contacted me to let me know when they had one that might suit and I have just driven my new car home. As always they were patient, polite and good-humoured in answering all my questions and I feel confident that they have enabled me to enjoy my driving for the next few years.
P.Aubrey - Ford C-Max
Over a good number of years I have bought cars from this company (and had them service said vehicles too). To borrow a phrase 'They start with you" - I say what I want and they tell me what they have in that is either ready or in preparation. There is no undue pressure to make a purchase. Staff are knowledgeable and provide relevant, helpful and honest information. Vehicles are presented well and fairly priced. The paperwork is handled thoroughly and professionally with guidance given where appropriate (for example with regard to contacting DVLA). I know that I can trust them and won't be ripped off - very important to me as a woman driver who isn't very familiar with the inner workings of her car. After-sales advice is offered at time of sale and when requested is given in a respectful manner, I am not afraid to ask questions, even ones about very minor issues.
I recommend this company at every opportunity.
A.Schroeder - Hyundai i10
They provide a Rolls Royce quality service in car buying and selling. They are ideal for buying family cars that are both practical and enjoyable. You can always count on them to ensure a honest sale with no pressure or hassle.
G.Strong - Toyota Yaris
We have been regular customers at Smallbones for more than twenty years and have found their service to be honest, efficient, friendly and reliable. They are always willing to go the extra mile with advice and fitting in services and mot around our needs. We have three cars on the road at present, all purchased from them. Mine has done over 100,00 miles without major incident and I put this down to their attention to detail at services and mot as much as careful driving!
J.Berrow - Nissan Micra 1.2
I needed to buy a car quickly as mine had been written off. I was also moving house at the same time. I had bought my previous vehicle from Smallbone and been very happy with it, so returned to them. They came back very quickly with a suitable car and were very helpful about picking it up and doing the paperwork, which was painless! Smallbone are a long-established family company and it shows in their level of service and the care they take.
D.Whittington - Ford C-Max 1.6
I have used Smallbone for a decade for servicing and MOTs and have always been pleased with the service I have received. Having seen that they had just the car I was looking for on their forecourt I can now say I am a happy customer of the sales side of the business too! An excellent car at the right price, and a hassle free, honest and friendly part exchange transaction with Martin from start to finish. I wouldn't go anywhere else.
R.Smart - Vauxhall Zafira 1.6
We have bought 3 cars from Smallbone over the last 13 years and have used them for all our servicing and MOTs. Their service is always friendly and reliable and they are very trustworthy.
A.Cadman - Volkswagen Golf 1.4
Smallbone have supplied and serviced my cars since the 1980s, and I have had the pleasure of dealing with three generations of the family. They once lent me a car in an emergency, and came out to my present home when another car was immovable. Fourteen years ago I asked Smallbones to find me a year-old Golf to my specifications as to engine size, colour, CD player etc., and within a couple of weeks there it was, found and brought down from Scotland for me. They serviced it regularly and cheerfully for me and it was a wonderful workhorse. A few weeks ago it seemed time to move on, and within a week there was my shiny new Golf, again from Scotland, carefully checked over by Smallbones and ready for (I hope) the next fourteen years or so! I no longer live within two minutes walk of the garage, but it is well worth my now longer journey to keep in touch with such reliable and helpful people. I look forward to seeing the next generation of Smallbones moving into the firm .
N.Morris - Kia Cee'd 1.6
I have been using Smallbone & Son for the past 12 years, I cannot rate them highly enough. As a woman to be able to buy a car from a trustworthy dealer means everything, I have my car serviced and M.O.T'd with them every year also and I have never had any problems or issues. I have taken my car to their garage thinking there was a problem and was told the truth, that there was nothing wrong and was not charged, this honesty and trust is very hard to come by and I would highly recommend Smallbone & Son. They provide first class service from the professional friendly staff to the honesty and excellent customer care provided every time. Thank you N Morris
P.Davies - Honda Jazz 1.4
Helpful service and reliable information. A super place to buy a used car from- will return to have car's annual service done here. well-established in the community as a trustworthy business with excellent service.
P.Summerfield - Nissan Juke 1.6
We have used Smallbone for well over 20 years. Cars are always first class and we have always found the customer service to be excellent. Would highly recommend.
I.Haslam - Mazda 2 1.3
Very helpful owners and staff, both in setting up viewing visit and during visit. Very obliging and knowledgeable. Clear with history, condition and any issues with cars. Seemingly proud of their status and good ratings and keen to maintain their good name. Also like the fact you could 'reserve' a car for a short time to save a wasted journey. Would use again and recommend.
A.Marsh - Ford C-Max 1.6
What a friendly and honest man Martin was.From the first meeting till when we picked the car up he couldn't do enough to help.Would highly recommend this garage as its not like the big franchises and they try to do the best deal to suit you.
J.Taylor - Vauxhall Astra 1.6
I have recently purchased a car from Smallbone & Son. I found them very fair to deal with, all of my questions were answered. They helped me make a choice between the two cars I was interested in with factual information. I was allowed to test drive both cars and am now confident I have made the right choice. The company were flexible in accommodating my timescale and other arrangements. The actual purchase procedure went very smoothly. I would certainly deal with Smallbone & Son again.
C.Burden - Ford Fiesta 1.25
My first experience was via telephone when I was enquiring about a few car's I had an interest in and I was pleased with the information provided and the telephone manner in general as it was polite and friendly. I then decided to visit the premises the same day and was impressed even further, not only were all the cars in great condition but the guy's were more than accommodating to me and my young family. I was given the opportunity to test drive the car I had my eye on and sit in various others whilst getting the full history on each car. What sealed the deal for me was all the extras that came with a purchase being a full 12 months MOT, a service and 6 months warranty and I was happy to drive away with my new car the same day. To really round off my experience whilst waiting for the new MOT one of the co-owners were kind enough to drive me and my family to the local supermarket so we could eat and then promptly picked us up in time for the car to be handed over to us. Top service!
S.Cridland - Peugeot 207 1.4
We recently bought a Peugeot from Smallbone. As two quite clueless women we were having a lot of trouble finding somewhere we could trust. We usually get cars through family and friends or new. Thankfully we are only around the corner from Smallbone and see daily how they maintain their showroom and see a steady flow of decent cars come and go. We can't fault the customer service, we picked the car up on the day we paid for it, fully serviced and valeted. We were looking for somewhere we could trust to sell us a decent car at a good price, Smallbone delivered all of this and also gave us the confidence to buy independently rather than through friends and allowed us to get the car that we wanted and found a garage and dealer that we trust and will return to. Thank you Smallbone!
A.Fanning - Ford Fiesta 1.4
I bought a Ford Fiesta a couple of months ago for my daughter and was very impressed with their customer service. The car was exactly as described and we have been really pleased with it. They also sourced a spare wheel and safety tyre without charge as the Fiesta only has an inflation kit as standard.
It's really nice to find a family run business that you feel you can trust and makes the whole experience of buying a car a pleasant one. I would recommend them to anyone looking for a car and will definitely use them again.
D.Halls - Volkswagen Golf 1.4 S
Best garage I've used. Really helpful and friendly and having had great service from them over the years they were the only garage that I felt absolutely confident to go to when I came to buy a car recently. I really did not want to buy from anywhere else because there's always some uncertainty in what you're getting, whereas I know Smallbone will have checked everything thoroughly and also sort any problems that do occur. In fact, when a small problem did develop with the air-con, they fixed it without charge even though warranty had expired. No hesitation in recommending.
P.Miles - Volkswagen Golf
I have recently purchased a three year old Volkswagen Golf (my Seventh) from Smallbone and Son (Now run by the fourth generation of Smallbone). I have used Smallbone for my car servicing for some forty years and found them excellent, (Recently been awarded 'Which preferred Trader. Having taken my car in for a service I noticed that they had this car for sale(I have never purchased a car from Smallbone before. I asked for a test drive later in the day when I would collect my car after its service. When I returned I test drove the car and it was perfect. And I bought it. Nothing could have been easier. There was certainly no pressurised salesmanship and Smallbone did all the paper work. It couldn't have been more easier. Well done Smallbone