Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Showing 1 - 15 (of 237)

Andrew.B
Very polite and trusting service. Would highly recommend
Chris.S
I have just bought a 2016 Mazda 2 from Smallbone & Son - clean, newly serviced, new MOT, excellent condition. This is the sixth used car I have bought from Smallbones' since 1996 - all have been reliable, and the part-exchange allowance at each change of vehicle has been fair. They show their stock to potential customers and let them decide whether or not to buy without any attempt at a "hard sell". I also have had each of my cars serviced regularly at Smallbone & Son and have always been very satisfied with their work and advice.

Peter.H
Really friendly family run business. I was interested in a particular car which was available and I am now the owner. All done in an unrushed and helpful manner.
Anna.C
Very good service and made to feel comfortable, all questions answered.
Imogen.K
Helpful, informative and reliable. Great service, made buying my new car enjoyable. Very pleased with my purchase!

M.Danks
Excellent service and trustworthy. Have been using Smallbone for many years and thoroughly recommended.
Philippa A
We had such an amazing experience with Smallbone and Son. We specified the kind of car we were looking for and they found it really quickly. We went to go see it a few times to take a look whilst we were deciding and they very kindly held it for us. After both doing test drives, we decided that it was the car for us. We couldn't decide if we wanted to pay up front or pay on finance, so they ran us through all the options available and then we were able to pay really quickly and left with the car that afternoon (after sorting insurance and tax). Would thoroughly recommend Smallbone and Son as they had a very personal approach and were a joy to deal with when buying a new car.
Ben.S
Fantastic customer service. I recently bought a second-hand car from Smallbone which unfortunately developed a fault after a few weeks. Smallbone took the car back immediately and thoroughly investigated the problem. When it was discovered that the fault could take several weeks to repair, Smallbone found an alternative car and exchanged it at no extra cost. I couldn't ask for better service! I'm really pleased with my new car and highly recommend Smallbone to anyone looking to buy a second-hand car.

Thomas.C
Excellent service, will more than likely be buying my next car from Smallbone's as well.
Wai.C
Excellent customer service. The staff there are knowledgeable and the car I bought from them was serviced and prepared quickly for a smooth transaction. Highly recommend.
Anna.D
Friendly and willing to answer any questions when looking to buy a second hand car. Felt sure to buy here rather than go elsewhere.
Lee.E
Very helpful and friendly and polite I certainly will be using them in future for a service and mot
Pamela.H
This was the first time that we bought a car in the UK so we didn't know where to go nor where to start. We heard about Smallbone by some friends so we went there and we definitely don't regret it. They were very kind and extremely helpful in recommending which car would suit us best They also explained all the steps required to purchase a car in the UK, which is very helpful for first-time "international" buyers like us. They also provided excellent service with the car that we purchased and also got us the best deal possible. I definitely recommend Smallbone to anyone looking for good-quality used cars as this dealer will really look after you and your car. Top, top service!!
Elaine.T
totally professional service very happy with my new car, felt as a lady buying a new car you have to trust the car sales / garage.
Benedict.S
Excellent communication, friendly staff and wonderful service. Couldn't recommend more highly.