Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Showing 1 - 15 (of 196)

K. Jones
We are regular customers myself and partner at Smallbone And Son. And would not use anywhere else as the service is excellent.
R.Sheppard
This garage without doubt is absolutely outstanding in all departments. Whether it is an MOT test, servicing, general car repairs or car sales. I have used small bones for 7 years for everything and can't say a bad word about the business. Any repairs I have had done have always been to a very high standard using genuine parts at a reasonable price. No job has ever been too big or too small. Martin and the team at small bones are always very welcoming and the customer service is faultless. Recently brought a car off them and the whole process was made to be so simple Martin took care of everything. All cars are sold with a full 12 months mot and a service which gives you peace of mind. Thanks again to martin and all the staff at smallbones.
Mr Jordan
We have used Small Bones for years. But I'm going to tell you about our most recent experience... We took our car for a full service - our car was also in limp mode (where the revs wouldn't go over 3000rpm) From the start my wife felt confident that the understanding and knowledge of the family business was second to none. Our car had a full service and the relevant filters changed (the suspected cause of limp mode was a filter being clogged). When we got our car back it was even washed too! :-) Needless to say it was fixed in a day and at a extremely reasonable price. We also received a courtesy call a few days later to see how it was. I can't recommend this garage enough. I also just dropped my car in there too, to have a battery issue looked at.
C.Holden
I have used Smallbone for MoTs and servicing for both our cars for several years. always with great customer service and quality. This time the seat belt buckle had broken and it was pinging all the time. A quick call to Martin, who ordered the part, and 24 hours later all was sorted. I have no idea who else I could have gone to.
L.Peakman
Recently bought another car from Smallbone, and really pleased with all the help and information we received , had loads of fun and found plenty of excuses to drive round in it . Many thanks to them and will continue to recommend them .
L.Potter
We had already identified a car we liked and the service was fast, friendly and professional. We had bought from them in the past and were pleased to return. It's nice to support a local business and I highly recommend Smallbone and Son.
I.Lyon
Excellent service, beautiful car, very happy I found this dealer as my previous experience with other dealers had been less than great.
J.Williams
Smallbones provided an outstanding service. They were incredibly helpful at every stage of our hunt for a new used car. They looked for a suitable car in the first place and true to their word found one that was in excellent condition at a reasonable price. I would not have expected any different from my years of using Smallbones and would always recommend them both for used cars and for maintaining and caring for your vehicles.
C.Mee
we felt the sales consultant's friendliness to be genuine and the fact that he was the great grandson of the founder of the company gave us confidence that we were dealing with a reliable and trustworthy company a rare experience when it comes to used car dealers. We would recommend any seeking a courteous and honest car dealer to go straight to Smallbones!
M.Hunter
This is the second car that I have bought from Smallbones and their service is friendly, reliable and genuine. There is no hard sell - you are given time and space to make up your mind before you buy. I have been visiting the garage for services and MOT's for the past nine years and I have always been happy with the service and advice that they have given me. I'm loving my new car and I'm happy knowing that if there are any problems with it in the future, Martin and the team will sort it out for me. I simply wouldn't go anywhere else!
M.Sridharan
I recently purchased a used car from Smallbone and Son. The staff are friendly and helpful, and they made the whole experience (looking at the available vehicles, test-driving some of them, purchasing the chosen vehicle etc) very smooth. They also provide very good service after the vehicle has been purchased. I would definitely recommend them to friends.
A.Witherford
very friendly and professional family business Cars of of a good quality and a fair part ex price was given
M. Sanchez-Latcham
Family business Smallbones have years of experience and they give an excellent service. They were most efficient, trustworthy and extremely helpful in helping me find a suitable car. Nothing was too much trouble and the buying and part exchange process was totally smooth and easy. I would most highly recommend them to anyone.
D. McCabe
:Five star service from Smallbones. I am very pleased with my new car. Many thanks.
A. Singh
Five star service