Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Showing 1 - 15 (of 286)

Martin.W
It was a pleasure to deal with Smallbone & Sons. The car was very well presented to a high standard, fully serviced & will one years MOT. I would recommend if you see something you like and don't live local, make the journey, you won't be disappointed. The family are proud of their heritage, so you can rest assured you are dealing with a quality garage that really cares about their service and reputation.
Jaqueline.W
I used the website to see a range of cars. I visited the dealers, took a test drive and decided to buy. The finance option was a great help and all paperwork was managed efficiently. The car was well presented with no hard sell.
Ian.G
I purchased a used vehicle from this retailer and found this to be a very straightforward process. The vehicle was exactly as described in their listing, and everyone I dealt with was polite and genuinely helpful. The vehicle was well prepared for handover and all documentation was in good order. Would happily purchase from here again.
Philip.A
Having just written a long and positive review and slipped finger lost it, I must start again. My experience with Smallbone and three of it's team was the best of any in my long time of buying a car for my personal use. Honest, knowledgeable, friendly and totally customer service oriented. The vehicle I bought, a 10 year old MUV, with a low mileage was fully serviced and valeted as well as having a full years MOT. Every assistance and advice was given to me by the team and more than enough fuel, to get me home and through my first few days. No wonder Smallbone has won Car Retailer of the Year ( 50 cars) yet again. I only wish that I had discovered them much earlier in my car buying history: they can be assured that I shall be using them again. Thank you Smallbone
Emma.B
A lovely family run business. Nothing too much trouble. Highly recommend. Great after sales, came out of their way to our house to deliver something we had left in our car that we had part-exchanged.
Joseph.T
Have had my car for a week now and am really happy with my purchase. Great service and would recommend.

Paul.G
What a wonderful dealership! My family and myself have just purchased our 20th vehicle from this garage. We have always been pleased and impressed with the quality and condition of the cars we have bought. They have always come with a service and a valet and a comprehensive handover. The trade in price for our previous vehicles has always been as good as could be expected. On the odd occasion a car developed a fault, it was sorted out swiftly and to a high standard. We would never want to go elsewhere for our cars because if it is not in stock they will try to source it for you. Thank you to Martin, Vince and the rest of this great team.
Lucy.W
Excellent customer service. So friendly and they serviced the Car to practically a brand new Condition! I was recommended use them and I would recommend anyone else do use them as well! I went to big chain dealerships and I was there for hours. I went to small bones and I was sold a high quality vehicle, including a test drive in half an hour. So easy to do business with!
Mary.H
As a family we have been using Smallbones and Son for the last 30 years initially for servicing. In the last 10 years we have bought several of their increasing range of second hand cars and I'm delighted with my recent upgrade and part exchange for the car my son bought there 4 years ago. The website offers good detailed descriptions of the current stock which was a good starting point. The sales approach is knowledgeable, patient and efficient. It's also a personal service second to none which is why we keep calling in although we no longer live round the corner. You can rest assured that they'll follow up on any problem after the sale with the excellent on site service offered. Keep up the great work and thank you!

Tanuja.P
Was very pleased with the customer service we received from Martin and and his team. No hard sale, genuine friendly service.Would recommend them to my friends and family whom are looking to buy small to medium size cars ,that are fairly good priced. Would go back to them in the future. Mrs Patel
Anne.B
Having identified requirements of car being sought was contacted with details of one that met my needs next day. Bought it

John.S
I found the car I was looking for on the Autotrader website. The advert was very concise-even had photos of the car's service book. I contacted Smallbones and arranged to see the car (a Honda Jazz)-and from the outset was very pleased with the courtesy and honesty given to me. After a test drive I decided to buy the car and discussed a part exchange price, which was acceptable. On the day I collected the car the finances were discussed at length and the staff member went out of his way to sort things out for us. I am very grateful for this and would have no hesitation in recommending this company. Many thanks

Michael.B
Staff were very friendly and courteous, let me view the vehicle at my leisure answered questions of what was asked did not once rush me at all. On agreeing a price in exchange it only took a couple of days and I was in the car I purchased. I look forward to having the car serviced with them as I have heard of good reports.

Richard.A
I was recommended Smallbone & Sons by a friend at work, and after the service i've received, i can understand why. My car passed its MOT, but Vincent still gave explained in detail the advisory issues, and honest advice in how they could affect it in the future. I've also enquired about buying a car, and he explained well the procedure for trading in my old car. I'll definitely be using Smallbones & Sons again
Ian.O
Website enticed me to visit. Reception was friendly and quick to establish what I was looking for. The car I was interested in was still being prepared for presentation, but the first view was reserved for me and there was a daily update on the progress. Completion of sale was conducted in a friendly manner. Warrenty for any immediate concerns/problems