Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Showing 1 - 15 (of 259)

I recently bought a Citroen C3 from the garage and they were incredibly helpful. This is my first car so I have appreciated the help. The garage was recommended to me by a friend whose family has bought several cars from this dealer. I trusted her advice and I would trust and recommend the dealer also. I think it is the oldest family run garage in Birmingham which is great and that also helps with confidence when buying from a local dealer, that they have been around and have history and reliability. Just to say, the car is in immaculate condition as were all the cars on show at the garage. The Citroen had had its first outing with us today. Many thanks!

Professional, efficient and friendly customer service. Don't know what more you could ask from them. I am extremely happy and would purchase from them again.
Martin has always provided a personal and excellent service - even providing us with a car whilst he found a high quality 2nd hand car for us. This is the 2nd car that I have bought from Smallbones and totally trust them in terms of value for money, quality of the car itself & the after-purchase support and care that they will provide us. Thanks for another excellent service!
Excellent service. I required a 2-3 year old family SUV and Smallbones provided first rate service and delivered exactly the car we required in first rate condition. Always kept us informed of where we were in the process. I would recommend Smallbones 100% best service ever.

Smallbone have provided excellent service for as long as I have used them. For the last five or six years, I have taken my car to the garage for its MOT and service. I received excellent value for money; professional, trustworthy advice; and a brilliant level of service. More recently, I decided to buy a new car and once again, found the Smallbone team to be incredibly helpful. They regularly go above and beyond for their customers. No job was too big or too small, and they provided me with clear, helpful, trusted, expert advice that suited my personal circumstances. This made the process of choosing a new car much easier. I will always use Smallbone where possible as I know I am in safe hands. Thank you to the team for their on-going excellent, reliable and trustworthy service.

Bought my first car here back in March on the strength of their online reviews and the sheer number of Smallbone vehicle stickers I saw on my street alone (and all over the Midlands!). The team were extremely professional, courteous, answered all my emails beforehand (a rarity for many businesses these days) and happy to advise me without any sales pressure and I was very happy with my car. Six months later when I had a battery warning sign I took it into them, and by the end of the same day they'd fitted a new one, free of charge. They didn't have to do this and I was extremely impressed with (and grateful for) the level of service and support shown by the Smallbone team. Would really recommend buying your next car from them, or servicing/MOT etc "“ it's the only place I'll be going.
Smallbone and sons is the only garage I would trust. With years of experience in the trade and wonderful customer service they make sure that people are getting what they pay for. My family have used them for 3 generations and have never been let down.
They go above and beyond and all of the lads work really hard which has recently been rewarded by the the recent award 'Auto Trader retailer of the year'.

Would recommend anyone who needs their car looking at or if you're buying a new car to go to Smallbone and Sons.
Excellent service in my purchase of a second hand car. Understood what I wanted and patient with my lots of questions and lack of knowledge. Everything done promptly but also properly. Big fan and have already recommended to friends.

Smallbone and Son has such professional, helpful and friendly staff. My family and I have bought several cars from Smallbone in the past and I will continue to buy from them in the future. I am thrilled with the purchase of my latest car and I was supported in my decision, with no pressure from the staff. I also travel nearly 20 miles to use this garage for all maintenance work on my car, as they are so trustworthy and efficient. I personally feel comfortable and confident using this garage as a female, as i have previously been made to feel uncomfortable at other garages in the past. I cannot recommend Smallbone and Son highly enough to others for quality cars and workmanship.

Went to have a look at a Vauxhall astra with Martin very impressed answered all questions very polite, part exchanged my car with a good deal, picking my car up Saturday
Wonderful friendly service. Not at all pushy like some dealers.extremely helpful and made us feel very welcome. This was our first time we have dealt with this family and it certainly won't be the last. Thank you
From the start of me contacting Smallbone and Son, Iwas treated extremely well. I told them what sort of car I was after and very quickly I found my car! The purchase process was simple and I was helped each step of the way. On Collection day the "tech guy" showed me how to use all the mod cons as my old car had none!! Four days later I received a call from them to check that everything was ok with the car and that I was still happy with my purchase....I assured them that I was. Smallbone and son is a brilliant family run business and I was really impressed with the cleannessof the premises. I would definately recommend my friends to look at them when purchasing a used car or when needing cars to be serviced, repaired etc.

Smallbones have been amazing. This is the 2nd time we have asked then to source a car for us and both times they have found the exact car we were looking for extremely promptly, making our experience of buying a car so easy and straightforward! We have used Smallbones for all servicing and work on our cars over the last 15 years and the staff are always friendly and helpful and no job is too small or too big! I would highly recommend Smallbones for their efficiency, workmanship, friendliness and exceptional customer care!
I have recently had the pleasure of meeting Smallbone and Son and I cannot fault anything at all . From when we first arrived they were true gentlemen , very polite , extremely helpful with my questions and I had a lot and I never once felt pressured or rushed . The service they provide is outstanding and I would recommend these guys to anyone looking to buy a car or just need a mechanic . Thank you from the bottom of my heart for all your wonderful help I am very grateful . I was even shown to my car . ... WOW just fantastic service .

Pleasant, quick and easy.Really good service as well